Privacy Policy

Privacy Policy – Elite Aid Ltd

Elite Aid Ltd is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Elite Aid Ltd is a domiciliary care provider based in King’s Lynn, Norfolk. We provide personal care services to individuals in their own homes. Our company registration number is 16193170. For any data protection queries, please contact us at info@eliteaid.co.uk.

2. What Information We Collect

We may collect and process the following types of personal information:

Contact details (e.g., name, phone number, email address)

Health and care information relevant to our services

Employment information (for job applicants)

Website usage and enquiry details submitted via our contact forms

3. How We Use Your Information

We use personal data to:

Provide and manage our care services

Communicate with clients, families, and professionals

Handle enquiries and customer support

Comply with regulatory requirements (e.g., CQC)

Manage recruitment and staffing processes

4. Legal Basis for Processing

We process personal data where:

It is necessary for the performance of a contract

We have obtained your consent

It is required for legal and regulatory compliance

It is necessary to protect someone’s vital interests

5. Sharing Your Information

We may share your data with:

Health and social care professionals (with consent)

Regulatory bodies (e.g., CQC, local authority)

Our approved data processors (e.g., care software, payroll services)

We do not sell or trade your personal data.

6. Data Storage and Security

Your information is securely stored and protected with appropriate technical and organisational measures. We use encrypted systems, role-based access, and secure cloud services (e.g., Birdie, QuickBooks).

7. Your Data Rights

You have the right to:

Access your personal data

Request correction or deletion

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@eliteaid.co.uk.

8. Retention Period

We retain personal data only as long as necessary to fulfil the purposes outlined above or as required by law. Care records are kept in line with relevant regulatory guidance.

9. Cookies and Website Usage

Our website may use cookies to enhance user experience. You can adjust your browser settings to block cookies at any time.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in regulation or our services. The latest version will always be available on our website.

Last updated: April 2025